Last Updated: 25-08-2025

1. Who We Are
Our website address is: https://mlslogistics.in. We are MLS Logistics, a provider of comprehensive logistics and freight solutions. Our registered address is:
E-3a-13, Jalan Delima 9/KS09, Bandar Parklands, 41200 Klang, Selangor, Malaysia.

2. Contact Information
If you have any privacy-specific concerns, you can contact us at:

• Email: cs@mlslogistics.in

• Phone: +60 1962 36153

• Address: E-3a-13, Jalan Delima 9/KS09, Bandar Parklands, 41200 Klang, Selangor, Malaysia.

3. What Personal Data We Collect and Why We Collect It
We collect information to provide and improve our logistics services, communicate with you, and ensure the security of our operations.

a. Information You Provide to Us:

• Contact & Quotation Data: When you request a quote or use our services, we collect your name, company name, email address, phone number, and physical addresses (pickup and delivery).

• Shipment Data: We collect detailed information about your shipments, including cargo description, value, weight, dimensions, and special handling instructions. This is necessary to perform our contractual obligations.

• Account Data: If you create an account on our portal, we collect your login credentials, service history, and payment information (which is processed by secure, third-party payment processors).

• Communication Data: If you contact us via email, phone, or a contact form, we keep a record of that correspondence.

b. Information Collected Automatically:

• Technical & Usage Data: When you visit our Site, we automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is used for analytics, site security, and to improve your experience.

• Cookies: Our Site uses cookies—small data files stored on your device. For detailed information on the cookies we use and your choices regarding them, please see our Cookie Policy below.

c. Comments and Media:

• Comments: If you leave a comment on our blog or news section, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. An anonymized string (hash) created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public alongside your comment.

• Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

d. Embedded Content from Other Websites:
Articles or pages on this site may include embedded content (e.g., videos, maps, social media feeds). Embedded content from other websites (like YouTube or Google Maps) behaves in the exact same way as if you visited the other website. These third-party sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

4. How We Use Your Data
We use your information for the following purposes:

• To fulfill our contract with you by executing and managing your shipments.

• To provide you with quotations and information about our services.

• To manage your account and process payments.

• To communicate with you regarding your shipments, including tracking updates and customer support.

• To send you marketing communications (where you have consented to this).

• To improve our website, services, and customer experience through analytics.

• To detect and prevent fraud and ensure the security of our Site and services.

5. Legal Basis for Processing (GDPR Compliance)
For our customers in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract (e.g., delivering your shipment).

• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website security, marketing analytics, improving our services).

• Consent: Where we have obtained your clear consent (e.g., for specific marketing emails). You may withdraw consent at any time.

• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., customs regulations, tax laws).

6. Cookies
We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website (e.g., logging into your account).

• Functional Cookies: Remember your preferences (e.g., your language choice).

• Analytical/Performance Cookies: Allow us to analyze site usage and improve performance.

• Targeting Cookies: Used to deliver ads relevant to you.

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies.

7. Who We Share Your Data With
We share your data only with trusted third parties who assist us in operating our website and providing our services, under strict confidentiality obligations:

• Service Providers: IT and cloud storage providers, payment processors, and analytics services.

• Logistics Partners: Carriers, airlines, shipping lines, trucking companies, customs brokers, and warehousing operators essential for executing your shipment.

• Legal and Regulatory Authorities: When required to do so by law, or to protect our rights, property, or safety, or that of others.

• Spam Detection: Visitor comments may be checked through an automated spam detection service.

• Password Resets: If you request a password reset, your IP address will be included in the reset email.

We do not sell your personal data to third parties.

8. International Data Transfers
Given our international operations, your data may be transferred to and processed in countries outside of your own, including Malaysia and India. We will ensure all such transfers comply with applicable data protection laws and are protected by appropriate safeguards.

9. How Long We Retain Your Data
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, customs, or reporting requirements.

• Shipment Data: We retain shipment records as required by law (typically 5-7 years for customs and tax purposes).

• Account Data: If you have an account, we store your personal information in your user profile. You can see, edit, or delete your information at any time. Website administrators can also see and edit that information.

• Comments: Comments and their metadata are retained indefinitely to automatically recognize and approve follow-up comments.

10. What Rights You Have Over Your Data
You have rights regarding your personal data, which may include:

• Access: The right to request copies of your personal data.

• Rectification: The right to request correction of inaccurate data.

• Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.

• Restriction of Processing: The right to request we suspend processing of your data.

• Data Portability: The right to request a transfer of your data to another service.

• Objection: The right to object to our processing of your data.

To exercise any of these rights, please contact us at cs@mlslogistics.in. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

11. Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.